Now, a word

from our

legal team

Here, you’ll find all the important documents our Legal Team thinks are essential for a website like ours. Check it all out to stay informed and feel secure.

Alright, let's go one by one

Cookies Policy

Website Terms

COOKIE POLICY

This Cookie Policy applies to the Digital Services offered by LUXEM CARE, a commercial company identified with Tax Identification Number (NIT) 901988703 (hereinafter, “LUXEM CARE”), and forms an integral part of the Company’s Personal Data Processing Policy, which describes our practices regarding the use of cookies.

Within the Digital Services used by LUXEM CARE, various technologies are employed, including cookies (“Cookies and Similar Technologies”). We recommend that you continue reading to learn what types of cookies we may use, why we use them, and how you can choose among different options related to Cookies and Similar Technologies.

Cookies

Cookies are small text files that are downloaded and stored on the user’s computer or mobile device when accessing certain websites. They function as an identification method that allows the user to be recognized and helps improve the browsing experience.

In addition to cookies, LUXEM CARE may use similar technologies such as pixels, tags, and local browser storage, which are necessary to enable, optimize, and ensure the proper functioning of our Digital Services. These technologies also allow the collection of information to adapt website content and functionalities to the interests and preferences of our visitors.

Cookies may remain on the device for different periods of time:

Session cookies: These remain active only while the user is browsing the website and are deleted when the browser is closed or the device is turned off.
Persistent cookies: These remain stored on the device for a defined period, even after the browser is closed, and are deleted either manually or when their expiration date is reached.

At any time, users may configure their browser to accept, block, or delete cookies. However, users should be aware that disabling cookies may cause certain services or functionalities of the website to be unavailable or not function properly.

Purpose of Web Analytics and Cookies

The purposes of web analytics and cookies include:
a) promoting continuous improvement of the online experience of users, potential users, and registered users;
b) helping measure the results of traffic acquisition campaigns; and
c) estimating how website traffic changes following the launch of a new advertising campaign.

Web analytics provides information regarding the number of visitors to a website and the number of page visits. It helps measure traffic and popularity trends useful for market research, remembering access details, determining whether a page has been visited before in order to act accordingly (for example, displaying or not displaying certain content), or remembering a user. When a user enters their username and password, a cookie may be stored so that they do not need to re-enter such information on each page of the server.

Types of Cookies

Depending on the entity that manages the domain from which cookies are sent and processes the data obtained, cookies may be classified as follows:

First-party cookies: These are sent to the user’s device from a domain managed by the publisher itself, from which the service requested by the user is provided.
Third-party cookies: These are sent to the user’s device from a domain that is not managed by the publisher, but by another entity that processes the data obtained through the cookies.

In cases where cookies are installed from a domain managed by the publisher, but the information collected through them is managed by a third party, such cookies may not be considered first-party cookies.

Cookies may also be classified according to the length of time they remain stored in the user’s browser:

Session cookies: Designed to collect and store data while the user accesses a website. They are typically used to store information that is only relevant for providing the service requested by the user on a single occasion.
Persistent cookies: The data remains stored on the device and may be accessed and processed for a defined period by the party responsible for the cookie, which may range from a few minutes to several years.

Finally, cookies may be classified into the following categories according to their purpose:

Technical cookies: These allow users to browse a website, platform, or application and use the different options or services available, such as controlling traffic and data communication, identifying the session, accessing restricted areas, remembering the items in an order, completing the purchase process, submitting an application or participating in an event, using security elements during browsing, storing content for video or audio distribution, or sharing content through social networks.
Personalization cookies: These allow users to access the service with predefined general characteristics based on certain criteria on the user’s device, such as language, browser type, or regional configuration.
Analytics cookies: These allow the party responsible for them to monitor and analyze user behavior on the websites to which they are linked. The information collected through these cookies is used to measure activity on websites, applications, or platforms and to create browsing profiles, in order to introduce improvements based on analysis of user usage data.
Advertising cookies: These enable the most effective management possible of advertising spaces.
Behavioral advertising cookies: These store information on user behavior obtained through continuous observation of browsing habits, allowing the development of a specific profile to display advertising based on such behavior.
External social media cookies: These are used to allow visitors to interact with content from different social media platforms (Facebook, YouTube, Twitter, LinkedIn, etc.) and are generated solely for users of such social networks. The conditions for the use of these cookies and the information collected are governed by the privacy policy of the respective social media platform.

Potential Users (Natural Persons or Legal Entities)

The data collection process for potential users is carried out in two ways: through our websites and through commercial agents.

Data is collected through our website when individuals interested in our services provide their contact information to reach out to us, or when individuals request scientific information from our website and provide their contact details in order to receive such information.

Data collection by our commercial agents takes place during the commercial relationship process, where contact information is exchanged.

Registered Users (Natural Persons or Legal Entities)

Individual users: Registration is carried out through a form available on the website, which must be completed when requesting a LUXEM CARE service, and may also be completed through commercial agents.
Corporate users: Registration is carried out through a user registration form completed on the website once the commercial process with our commercial agent has been completed.

Data of Applicants, Current and Former Employees of LUXEM CARE

Personal data is collected during the recruitment and selection process, in which résumés and relevant information are requested, and continues until the hiring of suitable candidates for the position, as well as during and after the employment relationship, as applicable.

This Cookie Policy shall be interpreted in a harmonious, complementary, and non-exclusive manner with the Personal Data Processing Policy of LUXEM CARE. In the event of any differences in application, the provisions contained in the Personal Data Processing Policy shall prevail, without prejudice to the specific nature of this policy with respect to the use of cookies and similar technologies.

Sincerely,

LUXEM CARE

Go to Our Offer

PERSONAL DATA PROCESSING POLICY

LUXEM CARE

This Personal Data Protection and Processing Policy is intended to guarantee the protection of the Habeas Data right held by every natural person (hereinafter, the “Data Subject”), as well as to regulate the use of personal data by LUXEM CARE S.A.S., a commercial company identified with Tax Identification Number (NIT) 901988703 (hereinafter, “LUXEM CARE”).

This Policy is issued in accordance with the provisions of Law 1581 of 2012, considering LUXEM CARE’s capacity as Data Controller and/or Data Processor, as defined therein. Personal data shall be processed at all times in compliance with the constitutional principles of lawfulness, purpose limitation, freedom, accuracy, transparency, restricted access and circulation, security, and confidentiality, ensuring full respect for the fundamental rights of Data Subjects.

In the case of personal data provided by minors, such data shall be processed only with the prior, express authorization of their parents, legal representatives, or guardians, and in strict compliance with applicable legal provisions aimed at protecting the best interests of the child.

All information collected by LUXEM CARE through its various communication channels—whether digital or physical—and forming part of its databases, including information related to users, employees, contractors, or other Data Subjects, shall be governed by this Policy.

If you are included in our databases, it is because you currently maintain or have previously maintained a relationship with LUXEM CARE as a user, patient, partner, employee, or contractor, or because you have voluntarily provided your personal data during events, institutional activities, virtual interactions, or directly at our facilities.

Information of the Data Controller

LUXEM CARE
Registered Address: Carrera 111 #24-113, Cali (Valle del Cauca), Colombia
Email: info@luxemcare.com
Website: https://www.luxemcare.com

1. LEGAL FRAMEWORK AND SCOPE OF APPLICATION

This Personal Data Processing Policy has been prepared in accordance with the Colombian Constitution, Law 1581 of 2012, Regulatory Decree 1377 of 2013, and all regulations that amend, supplement, or regulate them. It shall apply to all activities involving the collection, storage, use, circulation, transmission, transfer, and deletion of personal data carried out by LUXEM CARE.

Any regulatory gaps shall be interpreted in accordance with Colombian law, Articles 15 and 20 of the Political Constitution of the Republic of Colombia, and applicable principles of International Law. LUXEM CARE guarantees the rights to privacy, intimacy, and good name in the processing of personal data, and all actions shall be governed by the principles of legality, purpose limitation, freedom, accuracy, transparency, restricted access and circulation, security, and confidentiality.

Except for the legal exceptions provided by law, the processing of personal data requires the prior, express, and informed authorization of the Data Subject, which shall be obtained by any means capable of subsequent verification.

Authorization shall not be required in the following cases:

Information required by a public or administrative authority in the exercise of its legal functions or by court order;
Public data;
Medical or health emergencies;
Processing authorized by law for historical, statistical, or scientific purposes;
Data related to the Civil Registry of Persons.

2. DEFINITIONS

For purposes of this Policy and in accordance with Law 1581 of 2012 and its regulations:

Personal Data: Any information that identifies or may identify a natural person.
Sensitive Data: Data affecting the intimacy of the Data Subject or whose improper use may lead to discrimination, including health or biometric data.
Data Subject: The natural person whose personal data is processed.
Authorization: Prior, express, and informed consent of the Data Subject.
Processing: Any operation performed on personal data, such as collection, storage, use, circulation, or deletion.
Data Controller: The natural or legal person who decides on the database and its processing.
Data Processor: The person who processes data on behalf of the Data Controller.

All other definitions shall be interpreted in accordance with applicable Colombian law.

3. PURPOSES OF DATA COLLECTION AND PROCESSING

LUXEM CARE processes personal data exclusively for purposes related to its corporate purpose, including but not limited to the provision of integral dental tourism services, coordination of clinical procedures, organization of complementary tourism services (accommodation, transportation, gastronomy, recreation, and culture), administrative and contractual management, marketing, loyalty programs, and communications.

Where necessary, data may be transmitted or transferred to healthcare providers (IPS), licensed dental professionals, strategic partners, or other third parties acting as Data Processors or Controllers, always under contractual obligations to comply with applicable data protection regulations.

Processing of Sensitive Data

When sensitive data is required, LUXEM CARE shall:
a) Obtain explicit authorization from the Data Subject;
b) Ensure proper custody of the data;
c) Guarantee confidentiality and restricted access;
d) Use such data exclusively for the purposes stated in this Policy.

4. RIGHTS OF DATA SUBJECTS

Data Subjects, either directly or through their legal representatives, may exercise the following rights:

To access, update, rectify, and delete personal data;
To request proof of authorization;
To be informed about the use of their data;
To file complaints before the Superintendence of Industry and Commerce (SIC);
To revoke authorization when legal or constitutional principles are violated;
To free access to personal data at least once per calendar month.

The rights of minors shall be exercised by their legal representatives.

5. DATA RETENTION

Personal data shall be processed only for the time necessary to fulfill the purposes for which it was collected, or as required by legal or contractual obligations. Once such purposes are fulfilled, data shall be deleted unless retention is legally required.

6. SECURITY MEASURES

LUXEM CARE adopts technical, human, and administrative measures to protect personal data against unauthorized access, loss, alteration, or misuse, including restricted access, secure authentication systems, backups, staff training, and secure storage.

7. VALIDITY

This Personal Data Processing Policy enters into force on September 5, 2025, and remains in effect indefinitely, without prejudice to the Data Subject’s right to revoke authorization as permitted by law.

LUXEM CARE reserves the right to amend this Policy when required by legal changes or operational needs. Any amendments shall be duly communicated to Data Subjects.

Sincerely,
LUXEM CARE